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While media pundits
and politicians
debate the
pros and cons of
immi g r a t i on,
one thing is clear
- the number of immigrants both in the
U.K and worldwide is growing rapidly.
And, according to reports (by The World
Bank and, UN), these workers are using
money transfers to send funds back to
their home countries. Described as one of
the most efficient and cheapest money
transfer services, Dahabshiil is the largest
money transfer company serving migrants
from the Horn of Africa.
I had never met Mr. Duale before, and on
my way to the interview, I was naturally
nervous as I grew up hearing the name of
his empire mentioned regularly. On arrival
at his busy east end office in London,
I could only anticipate and be excited
about the interview. I sat in the lobby peering
out of the glass window, waiting for
him. Observing anxiously, as I was about
to embark on my first meeting and greeting,
I was expecting to meet an elderly
man in a conservative suit, and with an
even more conservative attitude. You can
imagine my surprise to be greeted by a
friendly young man wearing a casual shirt
and trousers.
He led me into his plush and comfortable
office. His friendly attitude put me at ease,
and couldn’t help liking his very personable
character coupled with immense humility.
I immediately seized the opportunity
to grill him on questions many of you
would like to know: namely how does it
feel to be a CEO of a global company and
of the jet set lifestyle that comes with
it? He laughed out aloud, and simply con-
firmed that ‘it feels good”, but Abdirashid
(as he insisted I call him) is also quick to
stress that nothing was handed to him on
a plate, that he had to work hard and prove
that he was more than capable of taking
the lead role.
Dahabshiil is a name that has gained fame
and respect among Somalis both at home
and in the Diaspora. The money transfer
and banking business of the family owned
company was started in the aftermath of
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| the civil war in Somalia to enable Somali
migrants abroad to send money back
home and in the process earning the family
a sizeable fortune. The company was
set up by Mohamed Saeed Duale and like
so many other successful businesses set
up by entrepreneurs, such as Sir Alan
Sugar and Sir Richard Branson, started
from not much at all. Dahabshiil has been
in business since the early 1970s and has
since grown to be one of the largest and
most established money transfer companies
to have ever emerged from the Horn.
Today it has an extensive worldwide network
that stretches from North America,
Western Europe, to East and West Africa.
Prior to becoming the CEO, Abdirashid
had worked alongside his father who has
been the Chairman for many years, learning
the tools of the trade. As with everything
in life, there are pro and cons, Abdirashid
tells me, although he feels
blessed with the level of success he has enjoyed,
travelling to visit all the Dahabshiil
branches around the world means he is
often away from his family, which can be
difficult. Being the CEO, he is understandably
busy, working a six day week, leaving
him with only one day a week to spend
with his wife and three kids at their home
in Edgware, London .I asked him what the
secret of their success was. He responds
with a quick answer, “We never give our
secret away” with a very cheeky smile.
Then he continues, “Truthfully its all
about trust. There is a lot of trouble back
home so there is a hunger to serve. When
someone sends money to help their loved
ones, it becomes a huge responsibility for
us. We help the community, contributing
to charity both in this country and back
home. Every year we invest in projects that
assist the community.” For example, in
this month alone, April, the company has
mobilized over 500 water-tankers to ferry
much needed water to drought stricken
areas in the region. I get the impression
that Dahabshiil is part and parcel of the
community, and a very pivotal one indeed.
He continues to say, “Another reason for
our success is that we just do not focus on
Somali customers, we have Ethiopians,
Eritreans, and Sudanese. Whilst some
other agencies focus on tribal lines, we
cast our net as wide as we can”. Dahabshiil’s
profits and importance to the community
it serves, have made the company a
powerful entity. In war-torn Somalia, it is
not an exaggeration to say the company
provides a vital, and often life-saving link,
with over 300 locations in Somalia alone,
reaching even the most remote and isolated
villages within 24 hours.
The transfer of money from the Diaspora
is crucial to the economy and livelihoods
for poor communities in the Horn of Africa.
The United Nations Development
Program (UNDP) estimates the annual
volume of transfer of funds to Somalia to
be $400 million, and to a large extent, this
has been made possible through the services
of Dahabshiil. It is the favourite payment
facilitator of most international dev
e l o pme n t a n d h uma n i t a r i a n
organisations, including United Nations
agencies, the European Union, Save the
Children, Department for International
Development (DFID), Oxfam and Care International.
Outside of Somalia, the company
contributes a great deal to the
Diaspora, sponsoring a number of community
radio stations as well as supporting
a number of charitable organisations.
In addition to money remittance, the Somalia-
based, Dahabshiil, includes companies
in general trade, construction, and
telecommunications. A case in point is
SOMTEL, one of Somalia’s private telephone
companies, of which Dahabshiil is
a major shareholder. It is the largest private
employer inside Somalia with over
1000 employees. Dahabshiil Somalia,
also provides its customers, both corporate
and individual, with a number of
banking services, including checking and
savings accounts, besides small business
loans.
From the short time I spent with him, it
was obvious that Abdirashid is an ambitious
and savvy businessman, who has
stepped out of his father’s shadow . Since
taking over the business, the company has
significantly expanded and new schemes
like the Dahabcard, which rewards loyalty,
have been introduced to all branches, so
every time you send money with Dahabshiil
you earn points. Also, the company is
now aiming to attract young people to use
its service. It is now possible to use the internet
to contact and authorize Dahabshiil
to send money on your behalf. Money is power, and it’s not unusual for
people in positions of power to move into
politics, I asked Abdirashid whether getting
involved in politics back home is
something that he or his father, have considered.
This was the only question that
Abdirashid seemed wary of answering,
and understandably so. Politics is a very
sensitive issue in the Somali community
and like the shrewd business man that he
is, he was quick to point out that first and
foremost, he and his father were businessmen,
and although he wanted to see peace
throughout the Horn, neither he nor his
father had any political ambitions. I get
the feeling he was being sincere but only
time will tell. |